Privacy Policy – Voltflo (June 2025)
1. Who We Are
OJ Climatetech Holdings Ltd t/a Voltflo
Company Number: 751528
Registered Address: 14 Kavanagh Hall, Collegewood, Castleknock, Dublin 15
Email: support@voltflo.com
Voltflo is a digital platform that helps homeowners explore energy upgrade options including typical costs, grants, and green finance - through a simple, educational online journey. The platform is made available to users directly and via participating finance partners (e.g. your Credit Union).
We are the Data Controller for the personal information we process, unless otherwise stated.
2. What Data We Collect
We collect only the minimum personal data necessary to deliver our service, such as:
- Name
- Email address
- Adress/ Eircode
- Optional phone number (if you choose to provide it)
- Interaction logs (e.g. confirmation emails sent, reports sent by email, or calls booked)
- Non-personal technical data (e.g. browser type, device, location)
3. How We Use Your Data
We use your data to:
- Generate and send your personalised home energy plan
- Improve our platform and services
4. Our Legal Basis for Processing
We rely on:
- Consent: When you request your plan
- Legitimate interest: To support platform functionality, basic performance analytics, and security – never for direct marketing
5. How Long We Store Data
Your data is stored securely for up to 6 months under Voltflo.
Audit logs (e.g. report sent, call booked) may be retained for up to 12 months strictly for:
- Consent record-keeping
- Platform improvement
- Usage diagnostics
These logs are non-identifiable and are not used for profiling or marketing.
6. Your Rights
Users have the right to exercise all seven rights under the General Data Protection Regulation (GDPR):
- Right to be informed – You have the right to clear, transparent information about how your data is collected, used, and shared. This is provided through Voltflo’s Privacy Policy, Terms of Use, and consent notices in the platform.
- Right of access – Request a copy of the personal data we hold about you.
- Right to rectification – Ask us to correct inaccurate or incomplete personal data.
- Right to erasure – Request deletion of your personal data (“right to be forgotten”).
- Right to restrict processing – Ask us to limit how we use your data in specific circumstances.
- Right to data portability – Receive your data in a structured, machine-readable format to reuse it elsewhere.
- Right to object – Object to our use of your data where we rely on legitimate interest. Voltflo never uses your data for marketing or profiling.
- Right not to be subject to automated decision-making – Voltflo does not use automated decision-making or profiling in any form.
To exercise any of these rights, or to lodge a concern, email: support@voltflo.com
You may also contact the Data Protection Commission: www.dataprotection.ie
7. Who We Share Data With
Your data is shared with:
- Your finance partner (e.g. your Credit Union) only if you proceed to book a call or apply for a loan
- Trusted service providers (e.g. email delivery, hosting, analytics) under strict data protection agreements and only on our behalf
8. Security Measures
All data is stored on secure, GDPR-compliant infrastructure (e.g. AWS). Access is restricted and monitored. Your data is processed within the EEA.
9. Policy Changes
We may update this policy. The most recent version will always be posted on our website.